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FREQUENTLY ASKED QUESTIONS
ABOUT Lernvonben.de AND THE ORDERING PROCESS

QUESTIONS ABOUT lernvonben.de PRODUCTS

Where can I find out when there are new workshop dates and when and where they will take place?

The easiest way is to subscribe to the newsletter on lernvonben.de . Then you will be the first to know when new workshop dates are set and can be booked.

Is there a waiting list for fully booked workshops?

No, there are no waiting lists for workshops. If workshops are fully booked and a participant cancels, this place will be made available again and can be booked as usual via the shop.

When will my ordered DVD finally arrive?

Basically, there are no more DVDs for sale in the shop. Every video course is only sold as a download file. This is clearly indicated in the description of the products in the shop. The advantage of downloads is that there are no shipping and packaging costs and the goods arrive faster.
However, everyone has to decide for themselves whether their own internet connection is sufficient for downloading.

I have a slow internet connection, can I still download the video courses?

That depends, sometimes the downloads just take a long time, sometimes they are interrupted. If necessary, I recommend that you go to a friend who has faster internet and download the video course from there.

Where can I find the download link for my ordered video course?

You will find the download links for the purchased products directly after ordering on the page to which you are redirected. The links will also be sent by email with the order confirmation. This will be sent to you automatically after the purchase process has been completed. If you have not received this email, it may have ended up in your spam folder, which is particularly often the case with free hosts (Web.de, Gmx.de, etc.).
If you cannot find the email in your inbox, you probably made a mistake when entering the email address when ordering. Then please contact us using the contact form and we will take care of the problem as quickly as possible (within 48 hours).

Why does the download keep freezing or just stopping?

Possible reasons or solutions could be:

1. Router keeps disconnecting from PC.

-> Check router settings, if necessary use a different PC or a different network (for example at a friend's house, at work, etc...)

2. Network speed is too slow.

-> Try downloading in the evening after 8pm when fewer users are online. If that doesn't work, try using a different network.

QUESTIONS ABOUT PAYMENT, SHIPPING AND RETURNS

I paid via Paypal but did not receive a download link

The link will be sent automatically after payment to the email address provided in the order form (not necessarily the Paypal email address). Sometimes emails end up in the spam folder, depending on the program, so always check there. If you have a Paypal prepaid account, the email will only be sent when Paypal confirms that the amount has been received. So check whether your Paypal account has enough credit.

If you ordered as a registered user, you will also find the download link under My Account - Downloads .

Why do downloads of the same product sometimes have different prices?

The different prices depend on the country you are ordering from. The VAT rate varies depending on the country (Germany 19% VAT, Austria 20% VAT, etc.).

Which countries do you ship to?

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

You can find an overview of shipping costs under Payment and Shipping .

How much does shipping cost?

You can find all information about shipping costs and delivery times here .

Is a return possible?

As in every online shop, you also have the option on lernvonben.de to inform us within 14 days (e.g. by email to info@lernvonben.de ) that you wish to exercise your right of withdrawal.

How does the return process work?

You can find detailed information about this in the cancellation policy . If you have any further questions, please send us an email to info@lernvonben.de .

In principle, you have to bear the costs of return shipping yourself. After you have informed us of your cancellation, you should return the goods to us as soon as possible, but no later than within 14 days (you can find the address in the cancellation policy). Once the goods have arrived at our warehouse and we have checked their condition, you will receive your money back (cost of the goods + shipping costs for the outward shipment). Please note that this can take 5-7 days depending on the shipping date on your part and the shipping method (within Germany, shipments from abroad 7-14 days).

YOUR QUESTION WASN'T ANSWERED?

Send us an email to info@lernvonben.de and include your order number (if available) to speed up the process. We will be happy to help you.

Vielen Dank für deine Nachricht. Wir melden uns so schnell wie möglich bei dir.